If you’re like most transportation business owners, you’re always looking for ways to save money and increase efficiency. When it comes to your mobile fleet, maintenance is a critical area where you can’t afford to cut corners. After all, you’re going to experience a breakdown or need for service approximately every 10,000 miles. It’s important to have someone on your side that can get you back on the road quickly and capably.
Unfortunately, many business owners find themselves stuck in a cycle of using Love’s Travel Center for their maintenance needs. While Love’s is a big name and has a lot of locations, they, unfortunately, don’t always deliver when it comes to service quality and customer care.
Here are five reasons why you should consider another mobile fleet maintenance provider for your needs.
When you need auto service, you never know what you’re going to get at Love’s. The oil change department is often understaffed, so there can be a long wait just to get your car into the bay. And even then, you never know whether the technician will be qualified to work on your car.
Stories of long waits and technicians who didn’t know how to reset a car’s oil change light are pretty common when you’re sifting through online reviews. So if you’re considering using Love’s service department, don’t be surprised if you end up waiting longer for subpar service.
2. Wait Times
No one likes waiting in line, especially when it’s for something as simple as a tire change. Unfortunately, at Love’s, this is often the case. With just a few technicians on staff, and a lot of customers coming in and out, the wait times can be super long. Sometimes even five hours!
This is especially frustrating when you’re already dealing with a flat tire. To avoid the wait times, you have to come in early or late. The busiest times are usually right around lunch and right after work, so if you can avoid those hours, you’ll likely have a shorter wait.
You’re also probably not getting anywhere without calling ahead for an appointment. This improves the chance that personnel will actually be there to work on you.
Love’s mechanics can be dismissive of drivers and the knowledge those drivers have about their trucks. The mechanics may not tell you directly that you don’t know what you’re talking about. But they’ll imply it in how they’ll try to diagnose everything else first without starting with what you know about your own truck.
This can be frustrating for drivers, who often do have a good understanding of their trucks. That’s not to say the mechanics at Love’s don’t know what they’re doing. But their knowledge doesn’t do you a lot of good when you know what the issue is and need to get back on the road.
If a mechanic is dismissive of a driver, it’s probably because they don’t believe the driver knows what they’re talking about. Frankly, this can come across as a little insulting if you’ve spent enough time behind the wheel of your unit.
4. Losing Sight of the Customer
Love’s, like any business, pays a lot of attention to their sales quotas and budgets. No harm in that until it starts to get in the way of drivers doing their jobs. One review complained of the mechanic telling the driver he could fix a tire only to have a salesperson come out and try to sell him a new tire as if he didn’t have a choice.
The mixed signals can be frustrating for drivers, who really just need to get back on the road at minimal expense without sacrificing safety. Too many chains like Love’s, however, can contradict themselves trying to convince drivers that they should spend more money than is necessary. (All to honor a quota.)
5. Better Options
J&A Fleet Maintenance in Florida and Illinois provides a wide range of services for trucks, including repairs, maintenance, and parts replacements, as well as mobile repair services. They come to you with highly skilled mechanics who are experienced in working on all major brands of trucks.
J&A Fleet Maintenance makes honesty a guiding principle. They also respect the driver’s intelligence and the challenges that drivers face when they experience the unexpected on a haul. Furthermore, J&A does not use inferior quality parts and other inputs to save a few dollars, nor will they trick or force you into taking up additional services that are not necessary to increase the road service charge.If you’re looking for a mobile fleet maintenance provider that can give you the quality service you deserve, look no further than J&A Fleet Maintenance Services. We offer 24/7 support, so you can rest assured that help is always available when you need it. Contact us today if you need quality service quickly.